Princess Cruises Manager, Photo Retail Operations in SEATTLE, Washington

Manager, Photo Retail Operations

Santa Clarita, CA

The Holland America Group is currently searching for a highly motivated Manager, Photo Retail Operations who will be responsible for the management and oversight, as well as the support and development of onboard photo retail personnel and programs. This position reports to the Director of Photography and Video, Holland America Group.

We welcome your interest in joining Holland America Group - a division of Carnival Corporation. Holland America Group includes Holland America Line and Seabourn (both headquartered in Seattle, Washington), Princess Cruise Lines (headquartered in Santa Clarita, California), and P&O Australia (headquartered in Sydney). Holland America Group operates a combined total of 41 cruise ships with 36,000 employees worldwide. This position will be located in our Santa Clarita office.


  • Maintains a leadership role in managing all aspects (revenue management, product & service development, employee development and operations) of Photo-Retail operations onboard Princess Cruises vessels.

  • Direct and oversees the activities of the shipboard teams, while collaborating with shoreside support in order to achieve identified revenue goals and business objectives.

  • Reviews key KPIs and metrics on an ongoing basis in order to measure productivity and goal progress.

  • Monitors and evaluates direct and indirect report employees performance, while providing ongoing guidance and coaching support.

  • Identifies trends and recommends corrective action or sharing of Best Practice across the fleet.

  • Drives Department initiatives that contribute to long-term operational and financial excellence.

  • Collaborates with Strategic Analysis and Finance teams to develop annual operating, capital, and headcount plans as well as have ownership for monthly forecast submissions and variance explanations for each area of responsibility.

  • Liaises with Director, Photography & Video in the communication, development and execution of strategic plans.

  • Identifies and makes recommendations to improve upon the efficiency of operational systems, processes, and policies in support of organizational goals. Formulates and implements departmental and organizational policies and procedures to maximize output. Monitors adherence to rules, regulations, and procedures in order to identify risk.

  • Remains current on consumer trends and market/industry conditions in order to identify, evaluate, recommend, and oversee the implementation of new product/service and business development opportunities to maximize the revenue potential of assigned areas.

  • Act as the escalation point for operational issues encountered onboard within these functional areas.


  • Bachelor’s degree in Business Administration or at least 10 years of equivalent work experience required

  • 3-5 years of direct management experience of mid to large size teams in a leadership or strategic role.

  • Remote and multisite management experience.

  • Project management skills required.

  • Strong interpersonal and analytical skills

  • Must have strong written and oral communication skills as well as organizational skills.

  • The ability to take on multiple tasks as well as creatively solve problems.

  • Travel may be required up to 20% including domestic and international locations. This includes occasional visits to ships in the fleets.


  • An understanding of business of photography, sales, operations, retail business management, marketing, business development and customer service delivery


  • Time off benefits - 8 paid holidays, paid vacation, bonus vacation time and paid sick time

  • Travel - Cruise and Travel Privileges for you and your family

  • Health - Complete benefit plans including medical, dental, vision and flexible spending accounts

  • Wellness - Health and wellness programs include onsite exercise classes, onsite nutrition and lifestyle classes and discounted gym memberships

  • Education Assistance - up to 80% with a maximum of $3000 per calendar year

  • Training - In-house Discover U courses on professional development

  • 401(k) - Company match up to 6% of salary at 50% for the first 5 years and 100% thereafter

  • Employee Stock Purchase Plan - up to a 15% discount off of FMV of CCL stock

  • Rewards & Incentives - Employee Recognition and Reward Programs; rideshare, financial commuter incentives and free parking; special employee discounts for child care, banking services and retail stores

Next Steps…

Apply today and set sail on an exciting new career course! Our goal is to be the number one cruise and cruise-tour provider. To make that happen, we need qualified, top-notch team members. If you’re looking to get your talent noticed, apply today! Our application process is quick and easy:

Apply online at . Enter the job title into the keyword search to access the job. If you are already on the Princess Cruises website be sure to create a profile and then apply directly to your specific job.

Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.