Princess Cruises Sr. Manager, Employee Relations, HR Compliance and Policies in SEATTLE, Washington

Sr. Manager, Employee Relations, HR Compliance and Policies

Santa Clarita, CA

The Holland America Group is currently searching for a highly motivated Sr. Manager, Employee Relations, HR Compliance and Policies who will partner to build and expand the ER capability for the Holland America Group, play a critical role in the design and implementation of an ER case management system, provide leadership and partnership to leaders and employees to maintain positive employee relations, deliver proactive ER initiatives, and drive consistency and efficiency while building support for increased employee engagement through the delivery of effective resolution of employee relations issues.

We welcome your interest in joining the Holland America Group - a division of Carnival Corp. The Holland America Group includes Holland America Line and Seabourn (both headquartered in Seattle, Washington), Princess Cruise Lines (headquartered in Santa Clarita, California), and P&O Australia (headquartered in Sydney). The Holland America Group operates a combined total of 41 cruise ships with over 36,000 employees worldwide. This position will be located in our Santa Clarita, CA offices.


  • Create and drive the implementation of Employee Relations strategies, guidelines, and procedures.

  • Conduct and lead complex investigations related to employee claims and advise leaders and HR Business Partner teams.

  • Proactively identify future legal changes and partner with in-house counsel to provide recommendations.

  • Partner with internal employment counsel and HR Business Partners to effectively manage possible conflicts related to employment practices.

  • Partner closely with key stakeholders to identify requirements for a case management tool, and supports with implementation and rollout.

  • Create insights from data to inform process and program improvements, and share findings with key partners to develop and deliver a plan which links to HR strategy.

  • Ensure compliance with federal, state, and local laws and regulations.

  • Continue the optimization of Employee Relations by designing and implementing best practices of effective investigation practices, case management, stakeholder engagement, reporting and analytics of ER cases and trends.

  • Drive cultural adoption of Employee Relations model through communication and ER training for managers and employees.

  • Provide leadership to the team to ensure employee advocacy, objective investigations, and sound risk mitigation for the firm.

  • Holds team accountable to conduct timely investigative interviews and provide appropriate stakeholder updates.

  • Lead ER team members in managing most critical and sensitive cases for the company.

  • Provide HR leadership to the HR Compliance function ensuring the organization complies with Company Policies, SOX, OFCCP, and other regulatory guidelines.

  • Partner with HR program owners to develop policies.

  • Identify, collaborate with and leverage partners such as: HR Business Partners, Employment Law, Corporate Security, Benefits, IT Security and Compliance.

  • Ensure all stakeholders such as the HR Business Partners and Legal partners are current on trends and themes of ER issues.

  • Proactively communicate policy issues across the firm to people managers.

  • Inspects cases for efficient and effective tracking to provide periodic reporting to HR Business Partners and HR COE’s and provide data analysis with suggested actions to improve the employee experience.


  • Bachelor’s Degree in Human Resources, Business Administration, or related field, or equivalent work experience; JD or advanced degree preferred.

  • Combined 10+ years Employee Relations and Employment Law experience that includes 5+ years investigatory experience.

  • Minimum 5 years directly managing complex employee relations issues or advising corporate clients around employment practice.

  • Experience both managing and building a highly effective team of HR practitioners.

  • Use of online case management systems as well as using Excel, Word, and PowerPoint.

  • Provide consultation to address corrective action and termination recommendations as well as investigations of discrimination and harassment allegations.

  • Lead the development and adoption of new tools and processes that lead to improved manager and employee experience, outcomes and employment risk mitigation.

  • Use of ER data to identify gaps in HR policies and practices.

  • Harmonize HR practices for consistent application.

  • Interact with individuals across all areas of an organization including Executive management.

  • Lead process improvement projects and apply analytics/metrics to ongoing process improvements.

  • Proven interpersonal skills with a reputation as diplomatic, professional, collaborative, approachable, and knowledgeable.

  • Demonstrate conflict resolution and risk management skills with ability to influence outcomes.

  • Strong knowledge and experience applying organizational HR policies, procedures, and protocols.

  • Provide consultation to address corrective action and termination recommendations as well as investigations of discrimination and harassment allegations.

  • Ensure organization compliance with Company Policies, SOX, OFCCP, and other regulatory guidelines and with the identification, development, and enforcement of policies to reduce company risk.

  • Approximately 5-10% domestic travel.

  • Work beyond normal business hours may be required occasionally to support business needs, projects or operational support that may be required outside of normal business hours or on weekends.


  • Time off benefits - 8 paid holidays, paid vacation, bonus vacation time and paid sick time

  • Travel - Cruise and Travel Privileges for you and your family

  • Health - Complete benefit plans including medical, dental, vision and flexible spending accounts

  • Wellness - Health and wellness programs include onsite exercise classes, onsite nutrition and lifestyle classes and discounted gym memberships

  • Tuition Reimbursement - up to 75% with a maximum of $2000 per year

  • 401(k) - Company match up to 6% of salary at 50% for the first 5 years and 100% thereafter

  • Employee Stock Purchase Plan - up to a 15% discount off of FMV of CCL stock

  • Training - In-house Princess University courses on professional development

  • Rewards & Incentives - Employee Recognition and Reward Programs; rideshare, financial commuter incentives and free parking; special employee discounts for banking services and retail stores

Next Steps…

Apply today and set sail on an exciting new career course! Our goal is to be the number one cruise and cruise-tour provider. To make that happen, we need qualified, top-notch team members. If you’re looking to get your talent noticed, apply today! Our application process is quick and easy:

Apply online at . Enter the job title into the keyword search to access the job. If you are already on the Princess Cruises website be sure to create a profile and then apply directly to your specific job.

Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.